I would not wish my experience with IVL on anyone—it was truly a horrible experience, negative in every aspect.
Communication was poor and inconsistent: I was contacted promptly when payments were due, but otherwise left in the dark about timelines, progress, and critical updates. At one point, IVL even forgot to process and communicate a required payment, which caused additional delays and significant stress.
The packing was shockingly unprofessional for an international move. The packers arrived four hours late and took two full days to pack a two-bedroom apartment. High-value Italian design furniture was wrapped in paper only. Fragile ceramic tiles were thrown diagonally into a box with no protection. Most alarming, a two-meter marble slab—one of the most fragile items—was wrapped in paper and left unsecured in the container, outside of the strapped and protected items, free to slide around during transit. Unsurprisingly, it arrived broken into three pieces.
Organizationally, the shipment arrived months late—which can happen—but there was absolutely no proactive communication about delays, timing, or shipment progress. Reassurances given beforehand about special care and oversight were simply ignored.
When I raised concerns, the response was dismissive and unapologetic. I was even told, verbatim: “You know you are not the only client IVL has.”
I have moved and shipped overseas many times, and I have never experienced anything close to this level of negligence, disorganization, and disregard for a client’s belongings. I would never use their services again, and I strongly advise others to look elsewhere for any international move involving valuable or fragile items.
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International Van Lines offers local, long-distance, and international moving services to over 150 countries.
