I have been a customer at Internet.bs for more than 12 years. When I registered with them 12 years ago, it was a decent registrar and among the cheapest.
After a new company took over this company several years ago, the quality of service deteriorated and the prices went up. Their prices are no longer competitive.
They started to extort money from their customers in 2024. So, I investigated this company. We were told that the new company was based in Britain. Yet the names on the support team are not English.
As far as I know, there is no one named Roy on the Internet.bs support team.
I am Japanese, and I live in Japan, but I have several Nepalese friends here. So I asked them where those people on the support team are likely from. They said that they are all from Nepal. One of them (female) might be from India (yet from Nepal as well), but all the others are definitely from Nepal. That's what they said.
I have nothing against Nepal, and I have a number of Nepalese friends. Being Nepalese does not necessarily mean that they are scammers. But our cases here do not seem that kind of case.
So I started to transfer my domains to another more trust-worthy registrar. They used to allow us to transfer expired domains, but suddenly they stopped me from transferring expired domains.
They told me to pay renewal fees first before I transfer expired domains. So I paid a renewal fee for one of the expired domains. Then I transferred it to another registrar.
In such a case, the registry considers the renewal at Internet.bs cancelled and refunds the renewal fee to Internet.bs, which then should be refunded to me. But Internet.bs did not.
When I asked for the refund of my renewal fee, they falsely claimed that the domain was renewed at Internet.bs. Actually it was renewed at the new registrar to which I transferred the domain.
I told Internet.bs that the renewal was cancelled by the registry, and that they must refund my renewal fee, but they stopped responding to my e-mail.
Internet.bs does anything to extort money from their customers. There are countless other registrars. I advise that anyone thinking of registering domains find an honest registrar.
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