The service relies on a courier known for its inadequate customer support and care during deliveries. My package was sent to the wrong address without any tracking notifications. After a week of emailing the support team, they finally provided a photo of the door where it was delivered, which I recognized. Unfortunately, my package was disposed of due to the incorrect address on the parcel, leaving my neighbor unaware of its arrival. It's been a month of back-and-forth emails, as they take three days to respond, and it's clear they have no plans to send a replacement or issue a refund, claiming that delivering it to a neighbor is sufficient. I never designated anyone else to handle such a valuable package, especially not to a house on a different street.
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