I am very disappointed with the customer service experience I recently had. During my call, the agent asked for information that I didn't have with me. I politely told her I would quickly check with my sister and asked her to wait a moment.
However, she said they were busy and told me to call back once I had the details. I explained that I had already waited about 15 minutes for my call to be answered and asked for a little patience. Unfortunately, the agent hung up instead of helping me further.
I believe customer service should involve understanding and reasonable support, especially after a customer has already waited a long time. It is hard to anticipate all the information needed without guidance during the call.
This experience was disappointing and didn't meet the level of professionalism I expected.
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Home and business telecommunication provider for the nation. Services, e-shop, and contact information.