interserver.net

Decent pricing, Support is Terrible Constantly for the past few months over the span of around 30+

Decent pricing, Support is Terrible

Constantly for the past few months over the span of around 30+ tickets we have constantly opened tickets to request a response -> one ticket at a time, we will ask request for the request to constantly get thrown mid ticket and derailing the issue at hand thus causing us to need to open another ticket to try to address the matter again.

We have been using GTHost / PebbleHost / OVH / And other providers and have less problems and better pricing, At first Interserver seemed to care but after attempting to build ontop of their platforms api they refuse to do any work to their api when requesting for the ability for simple DRY RUN calls to be added to be able to re-sell interserver servers, They will reply in a ticket after shortly skimming the first message of a week long ticket, then write something that has nothing todo with the real issue or question brought to their teams attention.

When telling mike via discord about matters, we stated we would be posting a bad review on trustpilot do to the way were being handled after months of the constant hasstle with their support responses.

The proof of response is down below
This is mine and a staff members convo on discord not their official tickets But within the chat we have ticket and mike stating they were checking the ticket themselfs this matter invloved a simple pricing request i.e buying my servers.


int.mike — 12:22 PM
ok but i have not had a minute to load the ticket or know who you are and already you saying leave reviews. etc.
Storm M — 12:22 PM
ah got it mike
int.mike — 12:22 PM
its not the right way to have a conversation
Storm M — 12:23 PM
well gotta understand this company of mines not a overnight popup hosting company
lots of work went into worlds first actual hourly virtfusion billing/hosting panel & hosting company
im owner skyvps360 dot xyz
int.mike — 12:23 PM
ok and i started in 1999. it does not make me special
Storm M — 12:25 PM
moved from cloudrack dot ca & infinitehost dot ca to skyvps360 using mostly pebblehost / gthost / ovh and added you guys we over time had decent coms over tickets no issues and started even almost feeling like a partnering upstream well communicating via tickets then at some point about 4 months back tickets were getting handled badley and id get one staff then another who wouldnt bother to read the full ticket then skim it and reply thus de-railing the ticket causing the ticket to go no where afterwards
Storm M — 12:26 PM
seems like -> stating something this resolves like im supposed to care like your team does....... so why bother i will be moving our company else where its no skin off our teeth
im done trying with interserver over the span of months if you been at it since 1999 you should know how
handle people better
working a datacenter and or provider selling servers should have a team that can handle infrastructure mangment properly
think before speaking or typing as most of this is recorded for documentation purposes and proof for trustpiloit reviews
int.mike — 12:30 PM
SBK-293-45088 whats the problem with this ticket?
Storm M — 12:33 PM
Name mismatch happens quite a bit where we have one name but mike as the signature causing our team issues with knowing who is who and whos really dealing with tickets this isnt the only ticket we have this in.

the issue is our sales was asking if we were able to get 6 servers at 80$ or 4 at 100$ a piece at the current specs
we were just replied to here use this link, Nothing more explaining anything.-> did you guys have the amount i requested at this price is the price for our company going to be honored as per the ticket? we are left in the dark most of the time on responses, causing more unneeded tickets opened in the long run.
int.mike — 12:35 PM
i think its best you find another hosting company.

I believe the way we handled our side being a YOUNGER company was far exceeding that of someone who has been doing this 1999 acting like i dont know my left hand from my right,

There has been matters

THEN IN MY PAST REVIEW PREVIOUSLY WRITTEN THEN WENT AND ILLIGALLY EXPOSED MY PERSONAL INFORMATION SO i deleted the past review and remade this one. EXPOSE MY LAWYER AGAIN AND I WILL USE HER AGAINST YOU GUYS YOU HAVE BEEN WARNED

Date of experience: Mar 29, 2026