I had a warranty claim that was handled differently than expected. First claim went well but was canceled within a few weeks, the reason given was that the product was on backorder or not available. I reached out to Intex and redid the warranty claim, and then received an email that the product was no longer available and Intex had chosen a replacement for me. When I contacted them once again I was told that they were shipping me the original product that I had purchased and requested as a replacement.
I received the correct product, but had a few hiccups along the way.
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Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America.
As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.See more