So its my mums funeral very soon and I ordered a dress, looking forward to trying it on for such a big occasion to see if this is what I would like to wear or not to her final day, I was very disappointed to find a complete different dress was sent to me.
Then upon trying to return this, the return portal didn't work and I had to pay £4 to return the incorrectly sent dress. Ive requested they cover the cost which they have confirmed its at my own expense even though this was an error on their behalf. I wouldnt need to return if they sent the correct dress in the first place.
Ive then re-ordered the dress I originally wanted NEXT DAY DELIVERY which didn't turn up. Ive been tracking it with the courier and from the order date it is expected to be received 5 days after I ordered. I am so disappointed. Never will be using this company again, first and last time. Hugely disappointing all the way through start to finish.
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