Review Time
So its my mums funeral very soon and I ordered a dress, looking forward to trying it on for such a big occasion to see if this is what I would like to wear or not to her final day, I was very disappointed to find a complete different dress was sent to me.
Then upon trying to return this, the return portal didn't work and I had to pay £4 to return the incorrectly sent dress. Ive requested they cover the cost which they have confirmed its at my own expense even though this was an error on their behalf. I wouldnt need to return if they sent the correct dress in the first place.
Ive then re-ordered the dress I originally wanted NEXT DAY DELIVERY which didn't turn up. Ive been tracking it with the courier and from the order date it is expected to be received 5 days after I ordered. I am so disappointed. Never will be using this company again, first and last time. Hugely disappointing all the way through start to finish.
Avoid this company. I bought 2 dresses in February and after trying them on decided to return as the sizing is appalling. I returned these within 2 days of receiving them. This was 17th Feb. It is now 24th March and still no refund. I contacted customer services and over the past week I’ve had back and fourth correspondence with them. They have refused to give me a refund as they can’t process that the items have been returned. The returns portal does not work to check. It’s 35 days I have waited for a return when their policy states 14 days. The customer service team are rude and I’m now £60 odd out of pocket. Avoid at all costs. Don’t get sucked in by the celeb collabs either. All are 💩.
Avoid this company. I bought 2 dresses in February and after trying them on decided to return as the sizing is appalling. I returned these within 2 days of receiving them. This was 17th Feb. It is now 24th March and still no refund. I contacted customer services and over the past week I’ve had back and fourth correspondence with them. They have refused to give me a refund as they can’t process that the items have been returned. The returns portal does not work to check. It’s 35 days I have waited for a return when their policy states 14 days. The customer service team are rude and I’m now £60 odd out of pocket. Avoid at all costs. Don’t get sucked in by the celeb collabs either. All are 💩.
I ordered from in the style , when the items came they where all low quality , see though and I even got the wrong item! When to use the return portal what doesn’t work and just comes up with errors I’m really disappointed in this service! I have tried emailing them but heard nothing back at all! This is the worst experience I’ve had with a company! And now I’m stuck with theses clothes that are not fit for purpose!
I am utterly appalled at the dishonesty and apparently fraudulent nature of this company, who have consistently denied me a refund, ignored my tracking confirmation from Royal Mail and generally prevented me from getting a refund for the shoddy, poor quality velvet dress, which arrived late after Christmas 2025. DO NOT BUY FROM THIS COMPANY NOR FROM DEBENHAMS whom I purchased this from and who are also constantly passing me back to them. FRAUDSTERS
I am extremely disappointed with this company.I paid an additional £5.99 for Next Day Delivery, specifically because I needed my order quickly. However, the delivery did not arrive the next working day as promised, and I have not received any proper update regarding my shipment.Charging customers extra for a premium delivery service and then failing to provide that service is completely unacceptable. It feels very misleading and unprofessional. If you advertise Next Working Day Delivery, you should actually deliver on that promise.I have already submitted a formal complaint and I do not intend to pay for a delivery service that was clearly not fulfilled. I expect a refund for the delivery charge.Based on my experience, I cannot recommend this company.
So they said they delivered my parcel after paying extra for next day delivery but I have CCTV all over my house and it definitely was not delivered and someone was home . So beware as I've emailed them and nothing back to say where my parcel is. So I will definitely willnever order from these people again and warning others . Beware people
Shocking company !! 2-5 days delivery more like 20!!Customer service I guess is a bot as same response when contact them - still waiting on delivery and no luck with customer service! Wish I had checked in here first and defo won’t be ordering from them again
Just wanted to add from a previous review I had written. It took the In the Style team 3 weeks to reply to my comment saying to email the complaints email and they would get back to me. This was in August, still waiting for a reply. 0/10 - do not waste your time.
What even is this company? A pile of rubbish that's what. Paid for next day delivery 9 days ago, item still not arrived. Tracking hasn't moved for 4 days, due to move house in 2 days and all I get told is they've escalated it to Evri. I want my money back
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