I returned 4 parcels and 1 went missing. I received a refund for the ones that got back to them but when they have issued my refund for my missing parcel containing £240 worth of dresses they haven’t refunded me for 1 of items. I ordered 2 of the same size of the same dress (bridesmaid dresses) but they have only issued a refund for 1. I returned all as I didn’t keep any as they weren’t suitable and it baffles me why they haven’t refunded all items when the parcel went missing with Evri and all the items were in it. I’ve contacted them and no answer. I’ve had previous communication and that was few and far between to get the other refunds which eventually came nearly 3 weeks after my returns reached them. I will continue to email them as be persistent as i am £65 short like they assume we don’t need this money.Never had such a bad experience with a company like this. Will definitely not be buying from these again. Update…I contacted a company called Resolver and put in a complaints form via them yesterday and today I’ve had a email reply from in the style with my refund details and also a message via Resolver to sort it. Worth a look for others
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