Ordered two sets of dresses as possible bridesmaids dresses for two bridesmaids. Unfortunately the dresses were a strange cut so they didn't fit. Firstly the returns portal was broken, so they took a while to reply to me to get that processed. When I did get a reply, both were sent back within a day of each other. One was eventually refunded three weeks later. Four weeks later and I'm still waiting for the refund on the other - and I have tracking details to prove it's been received. I've sent emails and messages on Instagram and I'm not getting a reply at all. Terrible customer service, do not use!
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