Ordered £127 worth of clothes which guaranteed free next day delivery as over £100. I also purchased the years next day delivery pass prior to that for £12.99. I ordered on 06/03/2024. Midday on 07/03/2024 I emailed the customer service response team enquiring where my purchases are, I also did a live chat, as such 08/03/2024 still no response to either or my purchases turning up! I shall update this review accordingly! Update 12/03/2025 7 days after ordering next day delivery - delivery still not been dispatched. Had a response from Ariana completely ignoring my request for a refund and ignoring me asking to escalate this further. Rebecca please can you ensure this is dealt with accordingly?
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