When I tried to return a dress, the returns portal would not recognise my details. Contacted customer service via the contact form at least 3 times but no response. Finally got a response via instagram when I commented on a public post about it. A helpful person sent me a link to return which was straight forward enough. However, the link they sent still took off money for returning despite the absolute nonsense it took to return the item. Zero customer service skills and a poorly functioning company. First and last time using it.
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