I placed an order on the 10th of February. I received an email confirmation immediately and, shortly after, another email to say my order had been dispatched. It said the delivery time frame was 2-3 days. On the 15th of February, when my order had not arrived I referred back to the dispatch email to see if there was any tracking info to see where the parcel was. Unfortunately, the tracking link in the dispatch email did not work so I emailed ITS Customer Services. Someone called Luke replied to say that my package had been delivered on the 12th. It had not been delivered.I emailed back to say that I didn't have the package and asked for some more information. On the 17th February, he replied with a working Royal Mail Tracking link that meant I could view a photo 'proof of delivery'. From the picture, it looks as though the parcel has been left in a shed with lots of tools. I do not have a shed. Wherever the parcel has been left - it is not on my property.I have emailed Luke back to explain this and ask how they can help me find the package - I asked if there were any further details he could give (sometimes DPD and Evri can give you a pin on a map to where it was left) and he emailed back to say that he had 'raised an investigation' with the courier and would come back to me in 72 hours. He did not. I have not heard back from In The Style since. I emailed again on the 20th to ask if they had heard back from the courier with information as to where my parcel was. Explaining again that it is not at my home, the picture shows a shed and I do not have a shed. I asked them to resolve my issue or refund me. No reply. I emailed again on the 25th, asking for a refund. I have not received my order. Plain and simple. They could have sent me a replacement which I would have happily accepted but now I just want my money back. It seems they are happy to reply until they realise there is a problem and when its clear a refund is due they prefer to ignore you. It's a shame as I liked this company. I thought they were one of the good guys but it seems that they are a dishonest company with poor customer service who choose to ignore you when a real issue arises.If I don't hear back from them today I will be contacting my back to see if a chargeback is possible and I certainly won't be using them again.
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