I ordered an outfit from In The Style on 12th November. This item was delivered to the wrong address, I understand this is not In The Styles Fault, however the customer service I received when trying to get a refund as I didn’t receive my Parcel was shocking. I was treated like I was lying from the start. I understand being cautious and was happy to help show it had been delivered to the wrong house through the GPS location and photo of my actual front door. But instead they just continued to indicate I was lying and refused to progress with anything. After contacting Royal Mail myself and them saying they had delivered to the wrong house I went back to ITS and was again told there was nothing they could do. Only after raising this myself further with Royal Mail and back again with ITS did they say they would look into a refund within two weeks. I waited two weeks but had no response. I had to raise this again but still with no response. After another week I chased again until I was finally given a refund on 18th February. Three months to get a refund for an item I never received is not acceptable. I will say Luke who replied to me last message was the first person to actually apologize and is the only reason I’m not giving one star. Thank you Luke for treating me like a real person. I won’t be shopping with ITS again.
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