I ordered jeans from another business without realising they were In The Style. If I'd realised I wouldn't have ordered. I was able to send the return back to ITS, and it was received at the warehouse on 1/3. Since then there has been no communication and I've not been refunded. I've emailed multiple times, reached out on social media, filled in the online form. It's not a huge expense, maybe £30, but it's not like I can sell the jeans to get some money back as they have the jeans now! They're also still selling those jeans on their website. But not acknowledging that they've not refunded me!!!! Shocking business. I knew it was on its way downhill but didn't realise it wasn't even refunding customers! Gobsmacked at how it can just ignore customers but still be trading. Madness!
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