I have not received any help regarding my issue of not being able to return a parcel for weeks now! ITS have conveniently closed down their returns portal meaning you cannot generate a returns label for a refund! Instead, they expect you to pay for postage using Royal Mail or any other service and return the parcel to them with a note inside explaining that you would like a refund!! How medieval is that?? They are scamming their customers and no one is willing to help me! "Rebecca and Luke" have been zero help!!
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