Returns portal down as the same with many other people's recent comments here.I was advised by ITS to arrange my own return, obviously costing more than their £2.50 admin fee they usually deduct. In fact cost me nearly £20 to return the parcel with insurance as was over £200 worth of clothes. Was told by an advisor to provide receipt of return for a refund of the postage. Then when I sent this they said they wouldn't refund it!!! So I am paying for nearly £20 for returns for a service that normally costs £2.50, because their returns portal isn't working. In what planet does this seem reasonable and fair? I have put a formal complaint in and will be going to trading standards if not revolved and suggest anyone who is having the same issue does the same. Absolutely disgusting company.
Claim your business profile now and gain access to all features and respond to customer reviews.
