I never ever like to leave bad reviews however I have recently had a terrible experience with this company, I purchased two pairs of the miracle jeans, one in blue and one in black, they were lovely except the black jeans had a very very over powering chemical smell, I’ve had this before with black jeans and it usually washes out, so I have constantly washed the jeans and tried to soak them etc etc expecting that it would wash out but I honestly think the smell is getting worse, it makes me feel sick it’s so strong . I contacted customer services to inform them and ask if there is anything I can do to remove the smell, they offered me 20% refund, I then excepted that, I was told the refund was issued and then a week or so later I hadn’t received any money, I contacted them again and was told they won’t be issuing a refund as too much time had passed since purchase, so I had been told I would receive a refund by two different members of staff, then told the refund had in fact been issued and to expect it within 3-5 days (which must have been a complete lie?) and then they changed their mind? It’s just been handled so badly when I purchased a product that will have to be thrown in the bin!
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