IN THE STYLE ....I ordered an item from your company via Debenhams . Four weeks ago I sent you my return however no refund and klarna still want instalments . What a sham of a company . If you pay by credit card . You can get your money back on section 75 . This company collaborates with klarna and clear pay to make it an affordable way for customers to get items however , Debenhams are using this to deceive potential customers.The illegal returns policies they stand by of taking up 4 weeks to refund is against the law . Maximum 14days .The company is taking advantage of the vulnerable by offering installments .I have two items I have returned . Unfortunately Royal Mail made an error with the tracking numbers . never the less both items were returned and I have proof of the returns . Only for integrity to be questioned by one of their customer service agents .Not only was this lady belligerent but also stated her company would not be refunding for the items I returned Due to a postal error . Thank you Danielle .What kind of company employs staff to abuse the consumers and refused them their refund . To me this is legalised mugging .They then allow klarna and clear pay to take this money . It use to be a great company but now are just scamming their customers .This company deserves no stars 🌟I know this might not be an option for some but it gets results - Sue ...Debenhams through the small claims even if it's a very small amount . It will cost you £70 to apply online however you add this amount to the money your are claiming for and Debenhams will not only have to refund your original sum your claiming for but will have to pay you the £70 application fees . Also , if you've paid them by credit card . Section 75 of the act covers you for false advertising and what they advertise is fake so the credit card will chase them after reimbursing you . In addition to this . Do not return if you've paid by credit card just state to them " The Goods are ready for you collect " it is then Debs who have to arrange collection under the credit card section 75 if the don't . You - have even more leverage to claim money back .
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