Avoid this company. I bought 2 dresses in February and after trying them on decided to return as the sizing is appalling. I returned these within 2 days of receiving them. This was 17th Feb. It is now 24th March and still no refund. I contacted customer services and over the past week I’ve had back and fourth correspondence with them. They have refused to give me a refund as they can’t process that the items have been returned. The returns portal does not work to check. It’s 35 days I have waited for a return when their policy states 14 days. The customer service team are rude and I’m now £60 odd out of pocket. Avoid at all costs. Don’t get sucked in by the celeb collabs either. All are 💩.
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