As a regular customer, I generally like the products (though some items had a strange smell). I placed an order for my holiday but noticed it hadn't been delivered. After reaching out to customer service, I learned it was being returned due to a technical issue, with no compensation or apology. The email thread was closed, preventing further communication. I reordered, but have not received confirmation despite payment being processed. I might consider other brands due to their need for improvement in service.
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