Not Surprised – Worst Customer Experience EverNot surprised they have some of the worst reviews, right alongside Calzedonia. They are a nightmare. We've been shopping from them for over 20 years, and their "customer service" is absolutely disgraceful: rude, incompetent, and unresponsive. They block your emails and, frankly, steal from you.Calzedonia has stolen from me three times — I never received my money back and never got a response. (we had to contact the authorities.) As for Intimissimi, instead of sending me the white bridal bodysuit I ordered, they sent a black slip. I still have no idea how someone could confuse the two. No refund, no reply — and in the chat, they even complained about my tone, saying that ruining my wedding lingerie was “just a mistake.”They deliberately send cheap or defective items, and you’re left powerless. They don’t refund returns, they send wrong or incomplete orders, and the in-store experience is just as bad: arrogant, untrained employees who act like CEOs just because they sell underwear. The quality is also not what it used to be.After 20 years, we’re done. We’ve initiated two legal inquiries against them. Oh, and of course, they list fake customer service phone numbers. Pure scammers hiding behind famous models. That’s all they are.Update: they even had the nerve to whine after stealing and ghosting. So basically instead of refund me the return of a wrong item sent , they wrote to cry about. They said 10 days to refund ( as they wait as to pay) but 10 days are gone and no reply no money back. Just stay away from them
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