While making a payment, my outdated address was mistakenly filled in. I reached out to the support team five times regarding this matter, but was never given the opportunity to amend the address, despite my immediate contact. I also reached out to the delivery service, but they informed me that they couldn't modify the delivery address due to security protocols. A representative had previously assured me that the parcel would not be sent to the old address and would be returned to the sender. I specifically expressed my concern that someone might access the communal entryway and successfully receive the parcel, which unfortunately happened.
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