intrum.co.uk

4.2
4.2 Based on 107 reviews

Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us. We want to work with you......

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Average Rating

4.2

/
5

107 Reviews

5 Star
74%
4 Star
5%
3 Star
3%
2 Star
1%
1 Star
18%

All Reviews

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Review Time

Tim Gillam
Excellent Way To Manage Outstanding Debts With Fantastic Helpful & Non Judgmental Kind Support Of Gu

Excellent Way To Manage Outstanding Debts With Fantastic Helpful & Non Judgmental Kind Support Of Guidance Throughout At Whats Affordability Is To Ones Self. A Pleasure To Do Business With & Helps You To A Clearer Brighter Worry Free Debt Future. Thank You. 10/10.

5
Date of experience: Feb 23, 2026
Helen
Friendly and very helpful made paying…

Friendly and very helpful made paying the payment easier as I had trouble with the app and portal quick and efficient service good reliable company

5
Date of experience: Feb 07, 2026
Tim Gillam
Excellent Way To Manage Outstanding…

Excellent Way To Manage Outstanding Debts With Fantastic Helpful & Non Judgmental Kind Support Of Guidance Throughout At Whats Affordability Is To Ones Self. A Pleasure To Do Business With & Helps You To A Clearer Brighter Worry Free Debt Future. Thank You. 10/10.

5
Date of experience: Feb 01, 2026
Joanna Juantuah
Very polite and respectful staff

Very polite and respectful staff. Well done

5
Date of experience: Jan 06, 2026
Edward
This lot keep crowing on about their…

This lot keep crowing on about their customer service awards but they treat their victims with contempt, waited 30 mins in the phone, no answer. All I wanted was their bank details for a payment. tried logging into the portal instead, it said my details were wrong.

1
Date of experience: Dec 16, 2025
Ryan
Can you stop sending members of the…

Can you stop sending members of the public fraudulent text and document please. I've just received a text saying I have and account and I need to sign in to make payments are you not knowing that this is criminal activity? As far as i am concerned I have no business with INTRUM and never done any with INTRUM so who gave you consent ? This place needs to be locked down.

1
Date of experience: Dec 03, 2025
Jacqueline Howard
I was given all the information I…

I was given all the information I needed today from Richard in customer service. He treated me with upmost Respect. Very satisfied with the service I received today.

5
Date of experience: Nov 28, 2025
Sarah
The company uses bullying tactics to…

The company uses bullying tactics to very vulnerable and very ill people.. I never received any paperwork and yet this unethical company entered a CCJ without any notice !! I am a very vulnerable and ill person having been in a serious accident . This company also using unethical threatening tactics. I will report them to the FCA for unethical practices. The company is in breach of Equality Act 2010, and FCA Customer Duty and Vulnerability Guidance and FCA Principles for Business.

1
Date of experience: Nov 17, 2025
Shadine lee
I recently dealt with Intrum regarding…

I recently dealt with Intrum regarding a catalog account, and I couldn’t be more impressed with the level of support I received. From the very beginning, their team was polite, understanding, and genuinely eager to help. They explained everything clearly, made the process simple to follow, and treated me with respect throughout.What stood out most was their professionalism and empathy they didn’t make me feel judged or pressured, just supported. Every interaction was courteous, and they went out of their way to ensure I fully understood my options and felt comfortable with the arrangements made.Thanks to Intrum’s help, I was able to get everything sorted smoothly and stress-free. It’s rare to find a company in this field that combines efficiency with such genuine care for people. I’m truly grateful for their assistance and would highly recommend Intrum to anyone who needs help managing or resolving an account.

5
Date of experience: Nov 12, 2025
Sonia De Simoni
Professional

Professional, efficient and caring.

5
Date of experience: Oct 29, 2025

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Business Details

  • Intrum strives to be the UK’s most ethical debt purchase and collection company. If we have contacted you about a debt, that means we have purchased it from your original bank or creditor and the balance is now owed to us.

    We want to work with you...

  • email www.intrum.co.uk
  • call 01737237370
  • language https://www.intrum.co.uk

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