I requested a change of email address and provided verification documents (passport and driving licence) as requested.
After one week, the change has still not been completed. I have followed up via the app and also requested that a formal complaint be raised, but after more than 72 hours I have not received a response.
This has been frustrating, as I expected a quicker resolution given that all required ID was provided promptly.
Based on this experience, I am considering moving my account elsewhere.
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