I received the waterproof wristband - a gift for my father who lives alone and needs something that stays with him due to recent health issues. With it advertised to work up to 30 ft from your phone means he's free to step away from his phone to use the restroom or shower safely.Upon setting it up, we found it only works approx 8-10 feet, from your phone. So you have to have both your phone and the wristband on you, which isn't helpful at least to us.We did not buy it to use the ADT/911 services so being forced to pay for the subscription (when all it's doing is using your phone via Bluetooth) already felt like a rip off but I was willing to do it bc it was what he needed otherwise. I know many people aren't happy w/ non-rechargeable battery but it's perfect for this purpose (he's not techy and wouldn't want to be bothered to remember to charge something...plus taking it off to charge means the risk of a health incident without it on..). The product did work as advertised as long as the phone is next to the product. And the wristband was comfortable/slim. But giving 1 star for poor customer service and item not working as advertised.I first tried it on a brand new Apple phone. Then paired it to my android phone with same result. When using any other Bluetooth device with my android, it goes strong through walls from one end of the house to the other. The issue is with invisawear not our phones. When submitting this issue to the company in hopes for a fix because I really want to keep it, I got a blanket response saying it's up to my phone's Bluetooth how far it works. They obviously did not read what I wrote them, considering I explained it wasn't just with 1 phone.I've responded asking for more help every day since (3 more messages) but no further response.At this point I'm seeking a full refund because not only does their product not work as advertised but if this is their customer service then I'm not struggling doing business with them as we continue to pay a monthly subscription to them...For what?
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They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
