The actual product is fine but the customer service for this company is non-existent. I recommend other services if you'd like for anyone to actually talk to you.I ordered two necklaces for my wife and daughter. One necklace came with no necklace. Just a pendant and box. The other was fine. Invisawear has zero methods of customer contact outside of a single email address. You can't call them, you can't chat with them. All you can do is send them an email. So, I did; which got me an immediate auto-reply that they would contact me within 24 hours. That goes by silently. I followed up with another email and another 24 hours goes by silently. I look everywhere for some other way to contact this company but they don't exist outside of an email. It's funny how every review here has this company responding to email them to an email address they don't actually respond from.I wish I did more research before purchasing from a company with no customer service. I'll be filing a chargeback with my credit card company.Edit: They finally responded; but only after my negative review was posted. In their message, they claimed my support request was filtered into their spam folder. That doesn’t add up. I submitted the request through their official website form and received an auto-reply from their main inbox, confirming receipt. As someone who owns an IT firm, I can confidently say that autoresponders don’t reply to spam, don't filter internal e-mails from their POS system, and their eventual message contained no spam recovery flags. That explanation feels disingenuous.They also mentioned limited staffing as the reason for their lack of response. I understand not every company has a large support team, but it’s not a good look to make the consequences of internal staffing decisions the customer’s problem. If email is your only support channel, then it needs to work reliably. Silence, followed by a defensive explanation only after a public complaint, doesn’t inspire trust. While I sympathize with small teams, understaffing isn’t an excuse for silence, especially when the only method of contact is email. If you choose not to offer a phone number or live chat, then timely email support is the bare minimum. Poor staffing may explain a delay, but it doesn’t excuse complete inaccessibility.Based on this response, my rating will remain as it stands. Accountability should be the bare minimum in customer relations.
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They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
