I had my initial appointment at the Leeds clinic over 6 and a half weeks ago on the 18th October. That appointment in itself was bad enough as I was made to wait over an hour after my allotted appointment time to be seen as they were ‘running behind’. After the appointment was finally done I was told that they would have my aligners ready in 3/4 week and I would be contacted for a fitting appointment to be made. Anyways, fast forward 6 and a half weeks I’ve heard absolutely nothing from anyone. I’ve rang every single day for the past 2.5 weeks straight with only one of them phone calls being answered where I was told they’re having trouble with their systems and can’t find my file so they will ring me back in 10 minutes when they have this sorted. That was a week ago now and I haven’t heard from anyone since. I’ve rang multiple times and emailed also. I’ve paid a hell of a lot of money and I quite frankly feel like I’m being scammed at this point. The customer service has been absolutely atrocious from start to finish. Never felt more disappointed. Really wish I’d just paid that little bit more and gone with a more reputable company. Lesson learnt
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