All goes well with Inyo Pools during the sales process, but when you need to return a small, simple item this company simply implodes. I returned my item as instructed, getting the appropriate Return Authorization. I paid for the return shipping as requested by Inyo. The Inyo website says to "please allow 3-5 days for your item to be credited" but today, after several calls, emails, and chats, I was told to expect a MINIMUM of 5 to 7 WEEKS before the warehouse can get to and process my refund of $95. This is wholly acceptable for any company to hold on your money for that length of time. No wonder Inyo is hovering around 3 Stars on Trust Pilot. Next stop: the Better Business Bureau and the Federal Trade Commission.
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