Review Time
I purchased a part for my Hayward pump and it was a knock-off that was too tight.
They paid the return shipping and I returned the item.
This was in September of 2025 and I haven't seen a refund yet.
order number 1670833
All goes well with Inyo Pools during the sales process, but when you need to return a small, simple item this company simply implodes. I returned my item as instructed, getting the appropriate Return Authorization. I paid for the return shipping as requested by Inyo. The Inyo website says to "please allow 3-5 days for your item to be credited" but today, after several calls, emails, and chats, I was told to expect a MINIMUM of 5 to 7 WEEKS before the warehouse can get to and process my refund of $95. This is wholly acceptable for any company to hold on your money for that length of time. No wonder Inyo is hovering around 3 Stars on Trust Pilot. Next stop: the Better Business Bureau and the Federal Trade Commission.
We purchased a very expensive Jandy light engine RO 739400 to install while our pool was being re plastered. We installed it in and it was intermittent. Sometimes blinking and sometimes it would light and we couldn’t get it to synch with our other light. Inyo pools did not send the instructions for installation of the light engine but instead sent the instructions for replacement of the whole light with cord. My husband called to get the get the instructions from Inyo Pools and somehow got disconnected. He found the synching instructions on line and it never synched. the last time I tried to synch the lights the light Inyo Pools sent did not even turn on. We’ve had this part for just over 30 days and it can’t be returned after installation. My husband has held electrical licenses in the past and has already replaced these light engines twice with no failure. This part was a supposed to be a Factory replacement and it doesn’t work. It costs over 1000 dollars. Don’t order from this company, they sell defective products and after installation they cannot be returned. We were ripped off by this company and for what it’s worth, I will be filing a complaint with the BBB as well.
I called customer service my pool pump stopped working I talked to Dan Pless told him the problem I was only on phone 15 minutes he resolved the problem I had a new pump in 6 days problem solves if you ever need anything anything to do with pools or supplies Dan is the man at Inyo Pools .com thank you Dan and Inyo pool your the best
I purhcased a Hayward 4 wheel pool cleaner; I recevied it on 16 July, went to install on 17 July; this is when I notieced the hose connection input on the 4 wheel cleaner was damaged; could not connect the pool side suction hose to the cleaner. Called INYO customer support, it took some time but did get a live agent; long story short, I was asked to send a series of pictures which I did on 17 July. Radio silence from INYO for several days, finally I called back, and then found extended delays on contacting customer service. When I finally did, they told me they sent all the information to the "warehouse"; after I got the same response on about the thrid call in multiple days, I discovered INYO was submitting a claim to the manufacture; Hayward. So what I had to do was to order another pool cleaner from a different source: AMAZON (at least with AMAZON returns are farily simple). Yesterday, 23 July INYO finally emailed me sending me a return lable and told me a replacement was on the way. Bottomline for me: never again with INYO; also anyone considering purchasing from INYO, check their "Hassle-free" return policy on thier web site: MUST READ!!!
As a tradesman of 48 years I would not trust or recommend InyoPools dot com. Main reason is their salesperson was not honest from the start, and later learned moral priniciples of this business was more about excuses than attempt to resolute. You may asked the question can one's do better in price and quality? Absolutely, price should not be the main fact in your decision making. When any item cost greater than $500. smart choice is focus upon moral principles of whom you're communication within. Just remember you can replace price, but you cannot replace another's time and pride. No matter what type of business you're in, people depend upon your integrity. Be upfront with others then you do not to make up excuses and hide from truths. Profit does not only keep one's in business, but moral principles plays a huge role. Don't go into a business if you must hide from truths to make sales.
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