I purhcased a Hayward 4 wheel pool cleaner; I recevied it on 16 July, went to install on 17 July; this is when I notieced the hose connection input on the 4 wheel cleaner was damaged; could not connect the pool side suction hose to the cleaner. Called INYO customer support, it took some time but did get a live agent; long story short, I was asked to send a series of pictures which I did on 17 July. Radio silence from INYO for several days, finally I called back, and then found extended delays on contacting customer service. When I finally did, they told me they sent all the information to the "warehouse"; after I got the same response on about the thrid call in multiple days, I discovered INYO was submitting a claim to the manufacture; Hayward. So what I had to do was to order another pool cleaner from a different source: AMAZON (at least with AMAZON returns are farily simple). Yesterday, 23 July INYO finally emailed me sending me a return lable and told me a replacement was on the way. Bottomline for me: never again with INYO; also anyone considering purchasing from INYO, check their "Hassle-free" return policy on thier web site: MUST READ!!!
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Swimming Pool Supplies for Above Ground Pools Inground Pools along with Spa Parts and Pool Parts
