Dear Support Team, I am formally requesting a refund for a domain purchase made through your platform, which I have been unable to access or utilize. I completed the payment for the domain successfully. However, after the typical 24-hour processing period, I was unexpectedly logged out of my account and have been unable to regain access since. When trying to recover my account, I received messages stating that: - My credentials are incorrect, and
- No account or email is linked to my purchase. As a result, I have no access to the domain, no visibility of my account, and no explanation for the situation. Additionally, I did not receive any cancellation notice, refund confirmation, or any communication regarding my account. Considering that: - The service was paid for,
- The domain has not been usable,
- I lost access to my account through no fault of my own, I am requesting a full refund for this purchase. Please address this issue urgently and confirm one of the following: 1. Immediate restoration of access to my account and domain, or
2. A full refund to the original payment method. If necessary, I can provide payment confirmation and any additional details needed to locate the purchase. I expect a swift resolution. Sincerely,
Please contact me via the email provided on the review platform or simply activate my subscription and grant me access to the domain I purchased.
Thank you.
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