Review Time
Dear Support Team, I am formally requesting a refund for a domain purchase made through your platform, which I have been unable to access or utilize. I completed the payment for the domain successfully. However, after the typical 24-hour processing period, I was unexpectedly logged out of my account and have been unable to regain access since. When trying to recover my account, I received messages stating that: - My credentials are incorrect, and
- No account or email is linked to my purchase. As a result, I have no access to the domain, no visibility of my account, and no explanation for the situation. Additionally, I did not receive any cancellation notice, refund confirmation, or any communication regarding my account. Considering that: - The service was paid for,
- The domain has not been usable,
- I lost access to my account through no fault of my own, I am requesting a full refund for this purchase. Please address this issue urgently and confirm one of the following: 1. Immediate restoration of access to my account and domain, or
2. A full refund to the original payment method. If necessary, I can provide payment confirmation and any additional details needed to locate the purchase. I expect a swift resolution. Sincerely,
Please contact me via the email provided on the review platform or simply activate my subscription and grant me access to the domain I purchased.
Thank you.
WARNING – Highly Unprofessional and Deceptive I truly regret my experience with the company. After purchasing a domain, I found their support to be incredibly unhelpful and unprofessional, leading me to transfer my domain to a different provider shortly thereafter. I believed my dealings with this service were finished. However, a year later, without my consent, the company renewed my domain and charged me — not just the usual fee, but 18 TIMES more than what it should have been. This is utterly outrageous. I had no active service or communication with them, yet they withdrew money from my account without my approval. When I sought a refund just minutes after the charge, they denied my request, claiming they had “sent a message in their portal.” How could I be aware of a message from a service I stopped using a year ago due to their poor performance? This reasoning is completely unacceptable. This is not an error — it’s a system designed to ensnare and charge customers without their agreement. They are fully aware of their actions. Many others are encountering similar problems, yet there’s no accountability. Businesses like this are deceiving customers, hiding behind ineffective policies, and disregarding customer rights. I strongly recommend that anyone considering this company: stay away — safeguard your money and time.
Ich erhielt heute äußerst freundliche und kompetente Unterstützung. Der gesamte Ablauf war zügig, deutlich und sehr professionell. Mein Anliegen wurde sofort erfasst und umgehend gelöst – mit echter Freundlichkeit und fachlicher Sicherheit. Ein Kundenservice, der heutzutage wirklich heraussticht. Absolut 5 Sterne. Vielen Dank für diesen hervorragenden Service!
Ich erhielt heute äußerst freundliche und kompetente Unterstützung. Der gesamte Prozess war schnell, klar und sehr professionell. Mein Anliegen wurde sofort verstanden und direkt gelöst – mit echter Freundlichkeit und fachlicher Sicherheit. Ein Kundenservice, der heutzutage wirklich heraussticht. Absolut 5 Sterne. Vielen Dank für diesen großartigen Service!
Was ich besonders betonen möchte, abgesehen von der klaren Navigation auf den professionellen Seiten, ist die Hilfsbereitschaft der Menschen, mit denen man tatsächlich spricht. Während viele andere Anbieter und Airlines Kosten sparen, indem sie auf entfernte Call-Center mit mittelmäßigen Sprachkenntnissen setzen, hat der Anbieter das, was notwendig ist, um einen Unterschied zu machen!
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