Avoid if in the UK!!I ordered a smartwatch on the 09 June 2025 and to this day its never arrived.For the UK they use the parcel delivery company Evri. According to their website they accepted and collected the parcel on the 12 June, on the 16 June they said they where processing the parcel at one of their hubs, on the 17 June it was apparently at their local depot, and then jump to the 23 June and Evri say its on its way back to the sender. (there was never an attempted delivery)The Evri website uses a chatbot as their complaints procedure and have sent me the same email two days on the bounce, stating its still due out for delivery.Technically not Ionoswatch fault, but have paid over £130 to receive no watch, and will now have to wait for a refund.I have emailed Ionoswatch to say that I just want my money back now, and will use the section 75 credit card protection to make sure I do.**Update**The watch was never received and Evri advised it was lost.ionoswatch will not give a full refund which contravenes UK legislation. You are entitled to a full refund if you dont get what you ordered (ionoswatch say their terms and conditions will only offer a refund less 20%)Luckily I paid for this on a credit card so will be approaching them for a full refund under their chargeback facility or will make a claim under the credit act 1974I would urge you to think very carefully before ordering from them**Final Update**I have my money back via the credit card company using s75 of the Consumer Credit Act.Ionoswatch have tried very hard to say that they can only replace the watch or can only give a refund less 15% - dont take no for an answer, use all your consumer rights available to you. One to totally avoid!!
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