HONESTLY - STAY AWAY FROM THIS COMPANY! I ordered my watch from them but it was very inaccurate and definitely doesn't count steps adequately. I understand it will never be 100% accurate but the discrepancy between the steps captured by the watch and my phone were up to 8,000 steps. Make it make sense? I gave it the benefit of the doubt though but, eventually decided to return it because I (and many others) deemed it was not worth the price I paid. BTW I WAS WITHIN THE DATES & GUIDELINES OF THEIR RETURN POLICY but they put up barriers sending me multiple emails stating "there is nothing wrong with our products". After multiple emails they offered a 10% refund, I declined, they offered a 15% refund, I declined again as I was not going to use the product. Eventually, after weeks of back and forth they gave me the return address. I returned the product FINALLY, but was that the end? NOOOOO. They confirmed they received the returned product but gave me no information on my refund. When I asked MULTIPLE TIMES they said 'We are urging the manager to arrange a refund for you as soon as possible. Please wait.' Now, bear in mind this had been going on for about 2 months so, after not getting any solid answers about my refund, I initiated a chargeback through my bank and let me tell you they acted SWIFTLY. This company (IONOS) is now sending me emails urging me to cancel my chargeback and send them proof of cancellation so they can refund me but, unfortunately for them, that is something I won't be doing. Also, the last email they sent to me genuinely sounds like an email you'd get from a scammer so, no thank you. Deal with my bank. Toodles.
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