Ionoswatch.co.uk purport to be UK based, with a 12 month warranty.Their whole setup is designed to flood the market with poor quality goods and make it near impossible to get a refund.They dispatch from a UK based warehouse, for quick delivery, but no confirmation email or order number provided. This makes it easy for them to hide behind "no order number" when there's a problem.They are very much China based and the staff have pure contempt for Western consumers.My watch battery did not perform as was advertised. Even with much of the automatic settings turned off."Lucy" from their "customer service dept" initially evaded my enquiry about returning the watch, then on the second email told me to simply "plug it it if the battery runs out".In the third email, she told me the watch has nothing wrong with it, explained their return process was expensive, as it had to be returned to China and not the UK based warehouse they were keen to publicise, so I would be charged import duties etcetc. A very different attitude from the one trying to sell it in the first place.She even offered me a 5% refund and suggested I gift the faulty watch to a friend or family!Now, because they are actually based in China they know they can flout UK and European consumer protection laws, so are simply flooding the market and making returns so difficult that most people will give up.The only saving grace is that I bought this watch using my credit card, so will be making a Section 75 chargeback claim against them to get me money back.And the positive reviews are clearly suspect!Please avoid them and go with a reputable manufacturer. If you must buy one of these, make sure you use a credit card, for greater consumer protection
Claim your business profile now and gain access to all features and respond to customer reviews.
