Truly ZERO starsI purchased a watch directly from ionoswatch.co.uk and tried to cancel the order within minutes after seeing the poor reviews here. I contacted them immediately, but they went ahead and shipped the item anyway.The product was dispatched from a UK warehouse, yet they insisted I return it to China—something not mentioned anywhere on their website. Their so-called “90-day return” policy is vague and misleading. When I looked into returning the item, I discovered the cost would be over £40, which is completely unreasonable and clearly designed to discourage returns.They even offered a partial refund if I kept the item, which tells me they know the product isn’t up to standard. I kept it unopened in its original packaging while trying to resolve the issue, but in the end I had to raise a dispute with my credit card provider which IONOS disputed! Luckily Mastercard could see they were in the wrong and pursued the claim to get my money back.Avoid this company—they’re misleading, unhelpful, and their return policy is not what it appears to be.
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