We had solar panels installed in late summer 2024. Fast forward to the first rainy season since having them installed and we have water pouring into our living room. Right under where the panels and equipment are installed. I contacted a roofing company who said our roof is in good condition and he saw no issue there and suggested I contact the solar company (which I already suspected was the issue). I call them on a Tuesday, they can’t get anyone out until the following Monday. We book for 10:30am. Nobody shows up. After they’re already 1.5 hours late, I call and spend 30 minutes on hold with customer service. All he can tell me is they are running late and they’ll be another 2 hours. They finally show up when I am supposed to be in a work meeting, I had arranged my morning to accommodate their arrival but not my afternoon expecting them to be gone already. They look in the attic and said everything was fine without even looking on the roof or the side where a box was installed and the wire is running up. They tried to blame my washing machine. There are no leaks when we do laundry, only when it rains. They said they were going to go check things outside and before I know it, they left. Made no attempt to come tell me what they saw, or come up with a plan to fix the damage they caused. Just left. Please, whatever you do… stay away from Ion Solar. I don’t know how we are going to get this leak fixed. I don’t know how we are going to get the water damage repaired. Homeowners insurance doesn’t cover damage from solar panels. Do your research and choose the right company. Ion Solar is not that.
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