I have maintained a webmail address with this company for nearly two decades. Initially, it was under one name, then another, and now it's under a different provider. After the switch, I encountered numerous issues! While on vacation, my access was blocked. It turned out my username had been changed without any notification. I had to repeatedly change my password to regain access every time I was logged out, which occurred automatically every ten minutes. Eventually, I was completely locked out. A week later, I was charged for cloud storage, which I paid. Now, I’m locked out of my email with my account suspended, and customer support is telling me: 1) the account is active, just log in; 2) try various incognito methods to log in, although the account is supposedly fine; and 3) I need to pay an additional fee to access my email. This is the situation I find myself in, feeling completely misled.
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