❌❌❌ AVOID THIS COMPANY AT ALL COSTS ❌❌❌Below is the email complaint we composed following our return from holiday. Dear Customer Service Team,I am writing to formally lodge a complaint regarding the Meet and Greet service provided for my two vehicles **** *** and **** *** between **.**.**** and **.**.****Your website advertises a “hassle-free parking solution” where a “professional valet takes care of your car.” My experience was a total failure of this promise and a gross breach of your duty of care.1. Failure to Disclose Vehicle IssuesWe landed and initially spoke to your team at 12:14 pm on **.**.**** During this call, no mention was made of any issues. It was only when we reached the short-stay car park and tried the ignition ourselves that we discovered the van would not start.When I reported this to your staff, they admitted they were already aware the vehicle would not start but claimed they "didn't want to spoil our holiday." This is entirely unacceptable. By withholding this information, you deprived us of the opportunity to make mechanical or recovery arrangements in advance, leaving us stranded at the terminal.2. Failure of Meet & Greet ServiceDespite the "Meet and Greet" contract, neither vehicle was ever moved to a secure facility; both remained in the short-stay car park for the duration of our trip. Furthermore:• No explanation was provided for why the second vehicle was never moved.• Upon attempting to leave, we were incorrectly requested to pay £560. While we eventually exited using our reference, this added significant stress to an already failed service.3. Serious Security Breach (Keys left on tyres)Most alarmingly, we discovered that the keys for both vehicles had been left on the tyres. Leaving keys in a public, high-traffic car park is an appalling security failure. You left our property vulnerable to theft, directly contradicting your claim that a professional valet "takes care" of the vehicle.4. Communication FailuresMy attempts to resolve this via your advertised office number failed as the line is not in use. Furthermore, when calling for assistance, I was repeatedly hung up on or ignored.Required ActionAs the service paid for was not provided and our vehicles were left in an insecure state, I am requesting a full refund for both vehicles totalling £177.86.I have documented the security breach and the timeline of our calls. I am currently identifying your membership status with the British Parking Association (BPA) or IPC and will be escalating this matter to Citizens Advice if a satisfactory resolution is not reached within 7 days.I look forward to your prompt response.
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Welcome to iPark Airport Parking's Premier Meet and Greet Service At iPARK AIRPORT PARKING we strive to provide the highest level of service to all our customers. Ipark Airport Parking is very competitively priced for short and long stay. Our meet a...