Please do not use this company!Staff totally unprofessional, rude and disrespectful!On both occasions (drop off and collection) we were kept waiting around for almost an hour for a staff member to arrive to commence the vehicle hand over/return. No apologies whatsoever given for the delays.A strong cigarette odour was present when we were handed the vehicle back and evidence of cigarette ash was present around the dashboard and drivers side door arm rest area! I attempted to express my displeasure to the operative but he had left the scene and disappeared somewhere in the car park never to be seen again! I have sent an email of complaint to the company but from reading other customer reviews the chances of an apology or refund seem very slim!I am also sending my email of complaint to Trading standards as companies such should not be allowed to continually fleece the public!
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