I have two numbers with them but only use one. On July 28, they automatically charged my account, and when I requested a refund, they declined. After opening a case with a payment service, they blocked me immediately. Now, both numbers I fully paid for are deactivated. I've lost $170 and have no service. Terrible customer service. UPDATED: I reached out and they refused to refund, still deactivating my account after charging $170. They claimed I was requesting a refund after eight months, which is not true. I did not ask for a refund after eight months! You auto-renewed on July 28 and then DEACTIVATED my account. Order number: REDACTED. Order Date: 7/28/2025. The total charged was $167.88. Do NOT tell me to contact you through the support channel; I have reached out multiple times with no resolution. That is a complete lie. When will your company stop misleading customers?
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