Review Time
iPlum set up is super user friendly. Interface is also straightforward and easy to navigate. Customer services has been prompt and helpful. It's been a great asset as I start my business to not have to worry about HIPPA compliant communications.
#3rd Edit: It's weird that you say I'm spreading misinformation when YOU'RE the only one using verbiage that wasn't in any emails. The email I received said: (And I'll post screenshots if you'd like.)
"Start using your iPlum: 2nd Phone Number App subscription
You've made a subscription purchase from iPlum on Google Play.
Use your subscription within 3 days on an Android device to make sure it's registered with the developer. If you don't use it by Dec 3, 2025, it will be canceled for you, and you'll be refunded for any payment made."
So you say it's from "non-approval" but Google says it's from "non-use". Now, maybe I'm crazy here, but if I get an email telling me to use my application--and that application is a SECOND PHONE LINE, then making and receiving calls from that number would constitute USING THE APPLICATION ON MY DEVICE. Is that a crazy thought? Tell me where I'm wrong here.
So imagine my surprise, while using your application on my device--as suggested in the email--my service gets cancelled. And refunded.
I didn't want it cancelled. I didn't want it refunded. I wouldn't have put the phone number on advertisements and websites IF I WANTED IT REFUNDED!!!!
So, by NO MISTAKE OF MY OWN, your customer support told me that I'd need to pay $49.99 to reinstate a number that I NEVER WANTED CANCELLED.
#2nd Edit. The phone number was registered for a doctor's office whose booking and scheduling is done almost ENTIRELY online. The phone number was simply a formality for anyone who might not feel comfortable with an online format. I'm not sure which phone call would have gotten me flagged for spamming, the ONE TEST CALL I made, or the 2-3 phone calls I received in the few days of service I had with iPlum. I did contact customer service, who informed me it would cost $49.99 to reinstate a phone number that your faulty software canceled.
#Edit, again, you can see them CIRCUMVENTING the problem of my service being CANCELED despite doing what was asked of me.
My theory is they intentionally cancelled my policy because it was thru Google Play and they didn't want to pay a percentage out to a 3rd party. That's the only conclusion I can come to.
So my original post still stands: Horrible experience with iPlum! I signed up for the service and only bought a month when I meant to purchase a year. ($20 bucks a month is a little steep when I can add a second phone line for $30.) Glad I didn't. Once I got my website updated with my new phone number, they canceled my service from "Lack of Use". I got an email that said, "You must use the application from your device within 3 days or your subscription will be canceled."
Well, I figured using the second phone line by making phone calls and receiving phone calls and responding to voice mails would suffice. It did not.
My subscription was canceled much to my surprise. And when I contacted customer support they seemed more concerned that they lost money on my transaction. The cool part? SO DID I! You have to pay $20 extra dollars to be able to text from the virtual phone line, something I didn't know before I started.
But they didn't seem too concerned with my losses. Save yourself some time and heartache and google alternate virtual phone lines for your service. You'll be glad you did.
#3rd Edit: It's odd to be accused of spreading misinformation when the only conflicting language comes from you. The email I received stated: (I can provide screenshots if necessary.) "Start using your subscription. You must use your subscription within 3 days on an Android device to ensure it's registered with the developer. If you fail to do so by Dec 3, 2025, it will be canceled, and you'll receive a refund for any payment made." You claim it's due to "non-approval," but Google attributes it to "non-use." Perhaps I’m mistaken, but if I receive an email urging me to use my application—which provides a SECOND PHONE LINE—then making and receiving calls would logically mean I am using the application. Is that unreasonable? Imagine my shock when, while using the app as instructed, my service was canceled and refunded. I never wanted it canceled or refunded. I wouldn't have advertised the phone number if that were my intention! So, through no fault of my own, your support team informed me I'd need to pay $49.99 to reinstate a number I never intended to cancel. #2nd Edit. The number was registered for a medical office that relies heavily on online booking. It served as an alternative for clients uncomfortable with digital methods. I don't know which call flagged me for spamming—the ONE TEST CALL I made or the few calls I received during my brief service. I contacted support, who told me it would cost $49.99 to restore a number canceled by your flawed software. #Edit again, it seems they are avoiding the issue of my service being canceled despite my compliance. I suspect they canceled my account intentionally because it was through Google Play, aiming to avoid fees to a third party. My initial feedback still stands: Extremely disappointing experience! I signed up for the service and intended to purchase a year but ended up with a month instead. ($20 per month feels excessive when I can add a second line for $30.) Fortunately, I didn’t proceed. After updating my website with my new number, my service was canceled for "Lack of Use." I received an email stating, "Use the application from your device within 3 days or your subscription will be canceled." I assumed using the second line for calls and voicemails sufficed, but it did not. My subscription was surprisingly canceled. When I reached out to support, they seemed more focused on their lost revenue than my frustrations. The kicker? It costs an additional $20 to text from the virtual line, which I wasn't aware of before signing up. They didn't seem concerned about my losses. Save yourself the trouble and look for alternative virtual phone line services; you'll be grateful you did.
Do not expect any assistance from customer support. They rarely answer calls, and email responses are often unprofessional and lacking in detail, leaving many questions unanswered. Calls frequently drop or face issues. The support team asks for specifics about dropped calls, but nothing improves. I requested the removal of my fax number after moving to a different provider. They claimed it was handled and the account closed, yet I continued receiving faxes. When I inquired, they deleted the account before I could access any faxes. I explained the urgency of receiving those faxes for our busy practice, but they simply informed me those faxes were gone and could not assist further.
So far, my experience has been positive! The email support team has been incredibly responsive and supportive. I'm porting from another provider and had several questions; the team guided me through the process. The porting isn't complete yet, so I can't comment on the app's performance, but I've had great assistance from the support team so far!
Disappointing service experience. They charged me for a subscription but blocked my account immediately after. I attempted to reach support multiple times via email, but received no response. Very unprofessional and frustrating. I cannot recommend their service.
I encountered an issue where my ported numbers were mixed up, and my fax line was deleted, which was critical since it's a business line and I lost contact capability. I submitted a support ticket and received a response within an hour. The issue was resolved, and my numbers were corrected without disrupting my service. I am truly thankful for the assistance.
I have two numbers with them but only use one. On July 28, they automatically charged my account, and when I requested a refund, they declined. After opening a case with a payment service, they blocked me immediately. Now, both numbers I fully paid for are deactivated. I've lost $170 and have no service. Terrible customer service. UPDATED: I reached out and they refused to refund, still deactivating my account after charging $170. They claimed I was requesting a refund after eight months, which is not true. I did not ask for a refund after eight months! You auto-renewed on July 28 and then DEACTIVATED my account. Order number: REDACTED. Order Date: 7/28/2025. The total charged was $167.88. Do NOT tell me to contact you through the support channel; I have reached out multiple times with no resolution. That is a complete lie. When will your company stop misleading customers?
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