I chose iPlum because I wanted a HIPAA compliant platform for client communication. I have really struggled with aspects of this app including clients not being able to hear me- they describe me sounding like i am far away from the phone when I speak, and not getting text messages at the time the message was sent from the client. I also sometimes will get notified of a text, open the app to read the text, and will not be able to see the text in the app for a long while- sometimes an hour later. I wish I had a better platform for communicating with my clients and feel this app really hinders my ability to have a strong, successful practice.
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