I have been an Iplum user for over a year, unfortunately. During that year multiple times texting on my two numbers has failed requiring me to go through their AI based customer service, which sends a canned response to your inquiry. I also experienced issues with making phone calls, they would drop after less than 2 minutes. Eventually that was fixed. Two days ago texting stopped working due to not being on the TCR registry. We registered for an EIN in order to complete their form but it returned twice indicating that the business name did not match with the EIN, which is incorrect as I was looking at the IRS form when I entered it. They provide poor customer service, if any, mostly canned responses. They know it would be difficult to change now since so many clients and people have our numbers, so it appears they don't care. I wish the response below was factual. We have submitted multiple requests for assistance, after 6 we finally got a meeting schedule for the next day.Iplum did make extra effort to resolve the issue. I appreciate the effort. Iplum is a better option for larger businesses than my small business.
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