EDIT TO RESPOND TO iPLUM RESPONSE: We informed the sales rep during the initial zoom session that the phones would be for Virtual Assistants. Your sales rep said that it would work perfectly fine for this. It is unclear why you are now using this as an excuse for your bad connection. Also, the customer service was poor and that has to do with your team.----------Original Post: Simply, I am a private practice owner who wanted to use iPlum for our phones.The sales rep gave a great pitch and gave promises about the set-up that were not adhered to. The phone service, connection, and steps were awful from the beginning and the support staff was extremely lacking.We've only had service for 30 hours and it's the lack of support that is forcing me to move again.They informed us they could not refund any of our costs.My hope is a clean break. iPlum has disrupted our practice significantly and our complaints from patients have been extraordinary during these 2 days.
Claim your business profile now and gain access to all features and respond to customer reviews.
