Major problem with TCR registering for Sole Proprietors businesses who file taxes using their IRS SS#, you will be rejected if you don’t have a IRS “EIN” meant for licensed companies and corporations, and you will be blocked from sending or replying to customers. I just keep getting emails that tell me to obtain and EIN when I am not required to have one and would change the way I report my taxes for years now. Further research I discovered it is especially an Iplum registration platform they have that does not allow for non-EIN businesses to register too to enable texting. OpenPhone has a way to register without an EIN! I will be looking at alternative services now.Lacks a live customer support system; create ticket syste by email only and it can take several tries before you get a response.Reply:I am amazed at your swift defensive response to this review, as I have waited days and even resubmitted a ticket before receiving a support email response. I appreciate your validating how many attempts I have made to contact you regarding this problem without any satisfactory resolution, ending in frustration. So you do now admit that IPlum owns the submission requirements/format and is now only accepting an EIN (Employer Identification Number) to validate a business entity when a SS# is also used for filing small business income taxes too, whereas you used to accept SS# for a fee of 2.99 monthly, which I have paid for over a year now was abruptly eliminated without notice to find suddenly my texts are not being sent and were blocked until I register. This time not given any alternative way to register my entity properly with my SS# associated with my business. I even provided supporting IPlum supporting documentation that establishes a Sole Proprietor business doesn't need an EIN (which requires you to file a separate tax return as a "Co. or Corp" entity is required to do). Your response is to tell Sole Proprietors incorrectly they need to obtain an EIN essentially trying to force people into getting an IRS EIN# that will create an IRS tax reporting problem in the way they properly file their Federal and state taxes in order to get texting turned back on; many small businesses that are a sole proprietor and have no employees are paying to use your third party phone app are not rightfully going to be happy with paying for services you obstruct them from using unless they acquire an EIN which would alter their tax filing procedures and refuses to acknowledge their legal legitimate business either. So that person that has a small business on Ebay, Esty or Craigslist does not qualify to send a text? My carrier personal number is the only place I get spam calls or unsolicited texts on, not IPlum which is only published for business purposes. So this is not a new concept, you acknowledge here that Iplum made a conscious decision to revise their policies that affects many small business customers paying for IPlum services they previously provided for them with SS# for a fee and have now left them paying for features they are now blocked from using. The TCR registration requirement was instituted by the carriers, the actual registration validation process is created by Iplum and processed by Iplum. You still refuse in your response here to own or show any concern for the dilemma you've created for your long-term customers and are unwilling to address and find an acceptable resolution for these customers other than telling them to go get an EIN!
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