I think this company words their advertisements so that they can get therapists who care about privacy to buy this service. I bought something thinking it would be one price, but then to get everything to truly work like you need to, all of these other "features" are added and cost extra money. The customer service I would rank from horrible to non-existent. They either weren't helpful or just not responding. Then the software itself was a little buggy. I finally gave up. No matter how much something costs, it's not worth the headache of horrible customer service.Edit:I'm just responding to the person from iPlum who responded to this review, and according to the email I got from TrustPilot, iPlum wants me to take my review down. I think this is really unfair of you after even on the date of experience here (updated) the app still wasn't working the way that I expected. This may seem inexpensive to you, but it makes it seem that the service is one price, then in order to get a BAA, I had to add a backup plan, which was extra. And there was nothing I needed that for that a regular phone company wouldn't have just included in the price (a log of my calls). Then if I don't pay annually I have to pay $20 for a BAA. Those are extras to me, even if it doesn't seem that way to you. Why are you charging $20 for a BAA if your service is not paid for annually? I couldn't include the link here, but I do hope people really research the costs before using this service.
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