#3rd Edit: It's weird that you say I'm spreading misinformation when YOU'RE the only one using verbiage that wasn't in any emails. The email I received said: (And I'll post screenshots if you'd like.)
"Start using your iPlum: 2nd Phone Number App subscription
You've made a subscription purchase from iPlum on Google Play.
Use your subscription within 3 days on an Android device to make sure it's registered with the developer. If you don't use it by Dec 3, 2025, it will be canceled for you, and you'll be refunded for any payment made."
So you say it's from "non-approval" but Google says it's from "non-use". Now, maybe I'm crazy here, but if I get an email telling me to use my application--and that application is a SECOND PHONE LINE, then making and receiving calls from that number would constitute USING THE APPLICATION ON MY DEVICE. Is that a crazy thought? Tell me where I'm wrong here.
So imagine my surprise, while using your application on my device--as suggested in the email--my service gets cancelled. And refunded.
I didn't want it cancelled. I didn't want it refunded. I wouldn't have put the phone number on advertisements and websites IF I WANTED IT REFUNDED!!!!
So, by NO MISTAKE OF MY OWN, your customer support told me that I'd need to pay $49.99 to reinstate a number that I NEVER WANTED CANCELLED.
#2nd Edit. The phone number was registered for a doctor's office whose booking and scheduling is done almost ENTIRELY online. The phone number was simply a formality for anyone who might not feel comfortable with an online format. I'm not sure which phone call would have gotten me flagged for spamming, the ONE TEST CALL I made, or the 2-3 phone calls I received in the few days of service I had with iPlum. I did contact customer service, who informed me it would cost $49.99 to reinstate a phone number that your faulty software canceled.
#Edit, again, you can see them CIRCUMVENTING the problem of my service being CANCELED despite doing what was asked of me.
My theory is they intentionally cancelled my policy because it was thru Google Play and they didn't want to pay a percentage out to a 3rd party. That's the only conclusion I can come to.
So my original post still stands: Horrible experience with iPlum! I signed up for the service and only bought a month when I meant to purchase a year. ($20 bucks a month is a little steep when I can add a second phone line for $30.) Glad I didn't. Once I got my website updated with my new phone number, they canceled my service from "Lack of Use". I got an email that said, "You must use the application from your device within 3 days or your subscription will be canceled."
Well, I figured using the second phone line by making phone calls and receiving phone calls and responding to voice mails would suffice. It did not.
My subscription was canceled much to my surprise. And when I contacted customer support they seemed more concerned that they lost money on my transaction. The cool part? SO DID I! You have to pay $20 extra dollars to be able to text from the virtual phone line, something I didn't know before I started.
But they didn't seem too concerned with my losses. Save yourself some time and heartache and google alternate virtual phone lines for your service. You'll be glad you did.
Claim your business profile now and gain access to all features and respond to customer reviews.
