Called, waited 20 minutes, went to chat (told it was faster) waited 30+ minutes. Then once someone came on, had to be transferred again..
In all that wait time, a question couldn't be asked to direct my chat yo the right department?
Once I got to Savonnia (I think that was the name), she was Great!
I didn't have to retype everything, she got the problem and dealt with it quickly!
She has been the best contact I have had while dealing with a very frustrating onboard process..
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